Electric Tug Aftersales Support | Service & Maintenance

Q: "How long is the warranty on an electric tug? "

"Our electric tugs come with a 12-month warranty as standard. The tug chassis and metalwork are also covered by a five-year structural warranty. We offer an extended major component warranty on all our machines for up to five years – this means that you only pay for consumables and damage. Our extended warranty includes comprehensive cover against sudden mechanical or electrical failure of all factory-fitted components on your electric tug. "

Q: "How do I log a warranty claim?"

"We’ll be happy to support you in logging a warranty claim. To do so, please call our service team on +44 (0)1335 301869 or click here to submit a warranty claim online. Please have your electric tug serial number and site details available when calling."

Q: "How often should I service my machine?"

"Service intervals for electric tugs depend largely on how often they are used. To ensure your machine is always in good working order, we recommend regular servicing. Regular recommended service intervals can be easily managed with a simple-to-follow but comprehensive checklist guide to ensure optimum performance from the machine. Technical literature is available to all customers ensuring routine maintenance is completed to the recommended standards. Digital versions of parts catalogues and operator manuals are available to support all machine servicing needs. "

Q: "How do I order spare parts? "

"Contact the MasterMover parts team at parts@mastermover.com or call +44 (0)1335 301869 "

Full OEM support, wherever you are in the world…

With expert in-house support, you’ll have the confidence knowing that we’re here to help wherever you are in the world. Fast, expert support is on-hand to help with questions, diagnostics, approved parts and warranty support.

Electric tug maintenance and technical support available globally

MasterMover has a global technical support team, alongside a global network of service partners, to ensure peace of mind when using any of our machines.

Our best-in-class customer service tools ensure that service is efficiently delivered, every time.

Our team is available to support technical enquiries to provide best practice guidance and diagnosis of any concerns for prompt resolutions.

We know your equipment

As the market-leading manufacturer of electric tugs, we know a thing or two about material handling equipment. We also understand how critical they are to your processes. With expert engineers and in-house support, you can be confident in receiving the best remote support.

Here when you need us most

It’s frustrating when things go wrong but timely support can make all the difference. Using our experienced office support and global support engineers means we can always respond to your needs as efficiently as possible.

Global service partners and in-house expert support

With an expansive range of global service partners, our customers are confident in our after-sales support. Where we don’t have a local partner, our UK-based team is on-hand for remote support and diagnostics.

Service pack 2

What's included:

Number of service visits per year: 2
Priority status*: 2 working days ***
Parts & labour discount: 5%**

Cost^±:

Compact (up to 6,000 kg): £352.80
Performance (up to 30,000 kg): £470.40

Service pack 4

What's included:

Number of service visits per year: 4
Priority status*: 1 working day***
Parts & labour discount: 15%**

Cost^±:

Compact (up to 6,000 kg): £704.50
Performance (up to 30,000 kg): £938.60

Consumables

Consumables cover is available as an optional extra and covers wear and tear of parts such as wheels and batteries, helping you to fix your maintenance costs and maximise uptime.

Service+

Our Service+ offers extended support hours, providing the ability to remotely support and diagnose issues with your electric tug and giving you peace of mind outside of office hours.

Your Questions, Answered – FAQs 

How long is the warranty on an electric tug?

Our electric tugs come with a 12-month warranty as standard. The tug chassis and metalwork are also covered by a five-year structural warranty.

We offer an extended major component warranty on all our machines for up to five years – this means that you only pay for consumables and damage. Our extended warranty includes comprehensive cover against sudden mechanical or electrical failure of all factory-fitted components on your electric tug.

How do I log a warranty claim?

We’ll be happy to support you in logging a warranty claim. To do so, please call our service team on +44 (0)1335 301869 or click here to submit a warranty claim online.

Please have your electric tug serial number and site details available when calling.

How often should I service my machine?

Service intervals for electric tugs depend largely on how often they are used. To ensure your machine is always in good working order, we recommend regular servicing.

Regular recommended service intervals can be easily managed with a simple-to-follow but comprehensive checklist guide to ensure optimum performance from the machine.

Technical literature is available to all customers ensuring routine maintenance is completed to the recommended standards. Digital versions of parts catalogues and operator manuals are available to support all machine servicing needs.

How do I order spare parts?

Contact the MasterMover parts team at parts@mastermover.com or call +44 (0)1335 301869

Compact (Up to 6,000kg)

Performance (Up to 70,000kg)

SmartMover

MasterTow

MasterTug

AllTerrain

MasterHandler

PowerSteered

Trailer Moving System

ATEX/IECEx

Stainless Steel

Supercharge your production with total control

Safe and secure material handling across defence

Reduce maintenance turnaround times with electric tugs

Shifting efficiency up a gear

Optimising automotive supply chain efficiency

Heavy-duty solutions for powerful movements

Maximum flexibility to meet demand and reduce costs

Reducing downtime in trailer movement

Eliminating manual handling to accelerate efficiency

Boost production efficiency without compromising on safety

The power to maximise control

Unlock greater operational efficiency

Precise and controlled movements for hazardous environments

Control high-value loads with confidence

Safe movement of baggage trolleys in busy airports

Bin moving made easy

Eliminating manual handling and improving staff safety

Effortless movement of waste bins and containers

Boost labour productivity and production efficiency

A safer way to move nested roll cages

Eliminating manual handling in food manufacturing

Reducing aches and strains in meat processing

Precise and controlled movement of high-value loads

Safe control of delicate loads

Large reels handled with precision

Seamless movement of loads, maximising control

Moving modular buildings just got easier

Compact paper reel handling equipment that maximises safety

Safely move stillages and hoppers

Safe, efficient movement of loads in manufacture and maintenance

Reduce downtime to maximise production flow

Safer handling of loads in textile manufacturing

Transforming logistics operations to maximise efficiency

Making safe store deliveries a one-person job

A safer way to move roll cages

Efficient trailer movement for busy depots

Safer pharmaceutical material handling

Remove manual handling and reduce staff fatigue

Maximise safety and suite uptime

Customer Support

Approved Parts

Customer Support

Expert aftersales support you can count on

Full OEM support, wherever you are in the world…

Electric tug maintenance and technical support available globally

You’re in safe hands with MasterMover

Service pack 2

Service pack 4

Consumables

Service+

Service pack 2

What's included:

Cost±:

Service pack 4

What's included:

Cost±:

Consumables

Service+

Your Questions, Answered – FAQs

Speak to customer support

Cost^±:

Cost^±:

Your Questions, Answered – FAQs 