Customer Support

Q: "How long is the warranty on an electric tugger? "

"Our electric tuggers come with a 12-month warranty as standard. The tug chassis and metalwork are also covered by a five-year structural warranty. We offer an extended major component warranty on all our machines for up to five years – this means that you only pay for consumables and damage. Our extended warranty includes comprehensive cover against sudden mechanical or electrical failure of all factory-fitted components on your electric tugger. "

Q: "How do I log a warranty claim?"

"We’ll be happy to support you in logging a warranty claim. To do so, please call our service team at (980) 263-2210 or contact us at parts.us@mastermover.com. Please have your electric tugger serial number and site details available when calling."

Q: "How often should I service my machine?"

"Service intervals for electric tuggers depend largely on how often they are used. To ensure your machine is always in good working order, we recommend regular servicing. Regular recommended service intervals can be easily managed with a simple-to-follow but comprehensive checklist guide to ensure optimum performance from the machine. Technical literature is available to all customers ensuring routine maintenance is completed to the recommended standards. Digital versions of parts catalogs and operator manuals are available to support all machine servicing needs. "

Q: "How do I order spare parts? "

"Contact the MasterMover parts team at parts.us@mastermover.com or call (980) 263-2210 "

Expert aftersales support you can count on

Keeping your electric tuggers moving with dependable service and support.

Existing customer? Contact customer support

Full OEM support, wherever you are in the world…

With expert in-house support, you’ll have the confidence to know that we’re here to help wherever you are in the world. Fast, expert support is on-hand to help with questions, diagnostics, approved parts and warranty support.

Nationwide support you can count on

Our team of experienced engineers perform routine service and equipment inspections, as well as responding to any urgent requirements.

With the help of digital diagnostics, enjoy the advantages of rapid support and efficient identification of faults across the US.

We know your equipment

As the market-leading manufacturer of electric tuggers, we know a thing or two about material handling equipment. We also understand how critical they are to your processes. With expert engineers and in-house support, you can be confident in receiving the best remote support.

Here when you need us most

It’s frustrating when things go wrong but timely support can make all the difference. Using our experienced office support and global support engineers means we can always respond to your needs as efficiently as possible.

Global service partners and in-house expert support

With an expansive range of global service partners, our customers are confident in our after-sales support. Where we don’t have a local partner, our team is on-hand for remote support and diagnostics.

Service pack 2

What's included:

Number of service visits per year: 2
Priority status*: 2 working days ***
Parts & labour discount: 5%**

Cost^±:

Compact (up to 6,000 kg): £352.80
Performance (up to 30,000 kg): £470.40

Service pack 4

What's included:

Number of service visits per year: 4
Priority status*: 1 working day***
Parts & labour discount: 15%**

Cost^±:

Compact (up to 6,000 kg): £704.50
Performance (up to 30,000 kg): £938.60

Consumables

Consumables cover is available as an optional extra and covers wear and tear of parts such as wheels and batteries, helping you to fix your maintenance costs and maximise uptime.

Service+

Our Service+ offers extended support hours, providing the ability to remotely support and diagnose issues with your electric tug and giving you peace of mind outside of office hours.

Your Questions, Answered – FAQs 

How long is the warranty on an electric tugger?

Our electric tuggers come with a 12-month warranty as standard. The tug chassis and metalwork are also covered by a five-year structural warranty.

We offer an extended major component warranty on all our machines for up to five years – this means that you only pay for consumables and damage. Our extended warranty includes comprehensive cover against sudden mechanical or electrical failure of all factory-fitted components on your electric tugger.

How do I log a warranty claim?

We’ll be happy to support you in logging a warranty claim. To do so, please call our service team at (980) 263-2210 or contact us at parts.us@mastermover.com.

Please have your electric tugger serial number and site details available when calling.

How often should I service my machine?

Service intervals for electric tuggers depend largely on how often they are used. To ensure your machine is always in good working order, we recommend regular servicing.

Regular recommended service intervals can be easily managed with a simple-to-follow but comprehensive checklist guide to ensure optimum performance from the machine.

Technical literature is available to all customers ensuring routine maintenance is completed to the recommended standards. Digital versions of parts catalogs and operator manuals are available to support all machine servicing needs.

How do I order spare parts?

Contact the MasterMover parts team at parts.us@mastermover.com or call (980) 263-2210

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